FAQ
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
What is The Secret Parcel Co. ?
The Secret Parcel Co. is an online mystery experience where every parcel is filled with carefully selected beauty, skincare, self-care, accessories, and surprise items. Every order is different, making each unboxing exciting and unique!
What kind of products could be in the scoops ?
Your mystery parcel may include items such as:
Skincare products
Beauty accessories
Self-care essentials
Hair accessories
Cosmetic accessories
Stationery Items
Exclusive bonus gifts (selected orders)
Every parcel is different, so no two orders are exactly the same.
Can I choose what's inside ?
That's the fun part.. it's a mystery. While we don't offer the option to select products individually, we carefully curate every scoop to give you the best value and an exciting surprise with each purchase.
Can I request certain preferences?
Absolutely! If you have favourite colours, skincare preferences, or would like us to avoid certain items, leave us a note at checkout. While we can't guarantee every request, we'll always do our best to personalise your experience.
Do you offer personalised scoop videos?
Yes! You can choose to add a personalised mystery scoop video to your order. We'll record your scoops being selected just for you and send the video privately or post on our socials so you can enjoy the excitement before your parcel arrives.
Where do you ship?
We currently ship throughout New Zealand. We hope to offer international shipping in the future.
Can I return my order?
Due to the surprise nature of our products, we cannot accept returns simply because you didn't like the mystery items received.
However, if your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos and we'll happily make it right in accordance with the New Zealand Consumer Guarantees Act.
Can I cancel my order?
Orders can be cancelled only if they have not yet been packed or dispatched. Once packing has started, your order cannot be cancelled because each parcel is individually prepared.